Rosbank is part of the group of the European bank Societe Generale, one of the oldest banks with a 150-year history. Of course, Rosbank values its customers and, in addition to many competitive offers, the financial institution provides a high level of service, including telephone consultations and support via hotline numbers.
Free phone numbers of technical support are available for Rosbank clients. The numbers accept calls around the clock.
- From the territory of Moscow, you can call the Moscow number +7 495 789-88-77.
- If you are in any other city in Russia, then call the Rosbank hotline at +7 800 200-54-34.
Using these numbers, a Rosbank client can block his bank card if he accidentally lost it or it was stolen. It is also possible to carry out emergency services on a bank card by phone, find out the maximum limit for spending finances on a valid card and even increase it. These telephone services are available without waiting if you are both in Russia and abroad. Changes to the card limit by free phone are carried out only within the framework of the current tariff plan for a specific banking service of Rosbank, the list and tariffication of which are posted in the public domain on the institution's website rosbank.ru.
The call center of Rosbank offers services that can be ordered by calling the hotline:
- Request an urgent issue or re-issue of a bank card with prompt delivery to any address;
- Clarify the amount on the bank account, deposit, as well as control the movement of funds in your accounts;
- Find out the amount of credit debt, including on a credit card, as well as find out the amount and date of the next payment;
- Take a certificate of interest rates to your accounts, interest already received and future payments;
- Get the history of transactions on the card from the day the card was activated;
- Clarify whether a new personal card has been prepared or whether a bank card has been reissued to replace the old one;
- Find out the addresses of the nearest branches of Rosbank, operating ATMs, neighboring ATMs of partners, their mode, exchange rates.
Rosbank offers the holders of Visa bank cards, who went on international trips, to use a free telephone hotline within the framework of the international program Global Customer Assistance Service, designed to support customers of the payment system. In Moscow and St. Petersburg, calls are accepted at 363-24-00, then dial 866-654-01-64. If you are calling from any other city in Russia, you should dial +7 10-800-110-1011, then dial 866-654-01-64.
The bank also invites holders of Mastercard cards from Russia to call +7 636-722-7111 on foreign trains.
There are additional ways to contact a Rosbank specialist - by e-mail [email protected] and through the "Feedback" form on the official website of the financial institution. To receive a prompt response and add feedback on the work of the branch, a specific employee of the branch or ATM, you can write on one of the Rosbank pages on social networks: vk.com/rosbank, facebook.com/rosbank.
