Rosselkhozbank has opened a convenient service for its clients - a call center. Any reference information on all types of bank products, as well as a personal answer to any problem that arose, the client can receive by calling the toll-free hotline.
Rosselkhozbank is one of the 30 largest banks in Russia. One of the assistants - guides in the field of banking products and services is the free hotline. It works around the clock without days off and breaks.
General multichannel telephone by which you can get professional advice: 8800-200-02-90. The call will be free, regardless of which phone number it was made from: landline or mobile. This number is common for potential users of banking services.
For the convenience of the bank's customers, there is another hotline number: 8800-200-60-99. It is designed for quick connection with the operator of holders of debit and credit cards of the Russian Agricultural Bank. If the client is outside Russia and needs bank assistance, he can call +7 (495) 651-60-99. Rosselkhozbank also allocated two hotline telephone numbers for customers in Moscow and the Moscow Region: +7 (495) 777-11-00 and +7 (495) 787-77-87.
The average waiting time for communication with a bank operator varies up to five minutes. However, the bank warns that during busy hours (weekdays from 09:00 to 18:00), the waiting time can increase to 15 minutes. At the same time, in order not to "hang on the phone", the client can press the number "1" in the waiting mode for an answer and he will be called back as soon as the operator is free.
The main menu of the hotline
After dialing the Rosselkhozbank hotline number, an answering machine will appear, which will offer to select the section of interest by dialing a certain number in the tone mode:
1 - Blocking a bank card urgently (for example, in case of theft, loss, etc.)
2 - Current special offers and promotions of Rosselkhozbank at the moment (for example, seasonal offers for loans, special credit conditions, etc.)
3 - Complete information on deposits and loans, bank cards, payments and transfers, renting cells, buying / selling coins from precious metals. Also in this section you can leave an application for a loan or opening a deposit.
4 - Borrowers, depositors, debit and credit card holders can get information on the issued product here. For example, you can find out the date and amount of the next loan payment, clarify the balance on the card account, and so on. After pressing the key, the autoinformer will immediately switch to a direct connection with the bank employee.
For example, a client decided to find out information on deposits. He presses the number 3 in tone mode, then the answering machine specifies the client - an individual (corresponds to key 1) or legal entity (corresponds to key - 2). Then there are subcategories: about premium service packages - key 0, deposits - key 1, loans - key 2. Then there is a connection with a bank employee.
It is worth noting that by pressing the number 8, you can get information about the location of the ATMs and bank branches closest to the client.
