Writing a letter to the bank does not have a single rigid form, but it involves a number of formal requirements that must be met. In it, you need to indicate which bank and who is applying, the address for communication, the essence of the appeal and the measures that you intend to take in case of ignoring it or receiving an unmotivated refusal.
It is necessary
- - a computer;
- - access to the Internet;
- - Printer;
- - paper;
- - a fountain pen.
Instructions
Step 1
In the top line, indicate the name of the organization, mentioning its organizational and legal form. For example, “In ZAO KB“Commercial Bank”.
In the next - last name, first name and patronymic in full, in the line below - your postal address with a zip code. If you wish, you can also indicate a telephone number for operational communication.
If you are preparing an appeal on behalf of a legal entity, letterhead or mentioning the name of the company and its mailing address is sufficient.
All this information can be moved to the upper right corner using the tabulator, but it is not necessary.
Title the letter based on its meaning: request, claim, etc. You can also just "appeal".
Step 2
If the subject of your description is a conflict situation, state it from the very beginning. Provide the most accurate information that allows you to identify the bank employee with whom the conflict occurred: the date, time and place of the incident, the name and position of the employee, if you know them.
Indicate which provisions of the current legislation of the Russian Federation contradict the contested actions, what your rights are violated. If requested, immediately indicate what clarifications, documents, etc. you need. with reference to the provisions of the current legislation (the Civil Code of the Russian Federation, the law "On banks and banking activities", "On the protection of consumer rights", etc.).
Step 3
State, arguing with the provisions of the current legislation, what you are asking the bank for, then, if necessary, inform about the measures that you plan to take in case of an unmotivated refusal or ignoring your appeal, referring to the provisions of the law from which each step follows.
Step 4
Print out the finished letter, sign.
You can personally take the document to the head office of the bank (preferably with a copy on which you ask to make a mark of acceptance) or send it by mail (in a conflict situation - with a receipt acknowledgment).
