Your personal success and the income of the company in which you work, in general, largely depend on how correctly you build communication with your current and potential clients.
Instructions
Step 1
Follow the rules of business etiquette when dealing with clients. Try to keep your speech correct and free from parasitic words. Build your phrases concisely and clearly. Under no circumstances be familiar with the client. In addition, it is strictly forbidden to infringe on any of the rights of your business partners. Show respect for your customers, do not neglect their opinion. Try to respond to their written requests as soon as possible. If the issue requires a long decision or discussion with the management, warn the client that you have taken note of his letter, and indicate an approximate date when you can orientate it. At the same time, it will be useful to briefly outline the current situation. then the client will understand what is the reason for such a long response.
Step 2
Even if you have a lot of work and a huge list of customers, you should not announce to each of them how many other customers are in front of them. Do your best to make the client feel your special favor and feel that they are chosen. Of course, while doing this, you should respect your self-esteem, otherwise the person will not see you as a person. Be calm and polite, but do not speak obsequiously to the person.
Step 3
When selling a product or service, first find out the needs of the client, and only then move on to the presentation. Some managers make a big mistake. They do not understand why a person came to them, what prompted the company to contact their organization, and immediately begin to offer something. Such a sale may not take place precisely because in this case the seller did not identify the buyer's needs. Find out what the situation is with your client, what he expects, and only then start presenting a product or service.
Step 4
When responding to a client's objection, follow certain rules. Don't argue with the buyer. Listen to his doubt or claim to the end. Don't interrupt the client, let him speak. Then demonstrate that you share his concerns and that his question is well-founded. If this is not possible, then at least just show that you understand the client. You can ask clarifying questions to clarify the situation. Then answer the objection clearly, clearly and reasonably. Check if the client understands you and see if you dispelled his doubts.
Step 5
How you perceive them is at the core of the right way to deal with clients. If you treat your customers solely as cash cows, you are unlikely to be able to communicate productively. And when you talk to a customer with respect, attention and sincere interest, show your disposition and desire to help, he feels it.
