The work on creating our own artificial intelligence came to a logical conclusion, and representatives of Sberbank finally presented their brainchild to the public. Nick's robot with the face of a beautiful woman with green eyes is ready to take up the job.
Robot with a female face
According to RIA Novosti, Sberbank has completed work on the creation of a robot with a beautiful female name Nika. The developers said that Nika is trained to answer the opponent's questions. She can not only react to the emotions of the interlocutor, but also show her own. This is nothing more than a robot avatar, the machine can also be called a robot of presence, that is, its actions are synchronized with the activities of the operator, it turns out that the machine cannot get out of control.
According to Albert Efimov, director of the Sberbank robotics center, the dialogue agent iPavlov took part in the creation of Nika - he provided appropriate support. Efimov added that the project management pays great attention to the project. The avatar will embody the image of a reliable friend and irreplaceable helper of man, all the conditions necessary for this task have been created in the robotics laboratory and the physical embodiment will soon be completed.
In January 2018, the network published information that Sberbank plans to lay off three thousand employees, the leadership of the state institution formed a proposal to replace people with robots.
Successful practice with a robot lawyer
At the end of 2016, a robot lawyer was launched, whose main task was to draw up claims for individuals. Deputy Chairman of the Board Vadim Kulik provided clarifications on this issue. He said that some of the employees will be asked to undergo retraining, someone will be less fortunate, and they will be laid off. According to the management of Sberbank, such a position as an analyst, the essence of whose work includes the analysis of customer data, is more relevant today than the work of an ordinary operator. According to the media, it was previously planned to hire 200 analysts instead of 8 percent of the laid off workers.
Contact center robotization
The changes also affected the contact center service; robotization was also introduced in this structure. As for corporate clients, a robot named Anna will answer the questions of this category of citizens. The effectiveness of the implementation of robotics has been proven in practice. The speed of customer service has increased by 50 percent, relative to the average duration of calls from corporate customers, then it was reduced to 3.5 minutes.
In July 2017, Sberbank suggested that half of the bank branches in several countries of the world would be closed within ten years, the introduction of new technologies would simplify the banking system, and employees would be left without work. Blockchain technologies will be introduced everywhere, the traditional banking system will gradually disappear.
