A claim is a statement by a client of dissatisfaction with an organization (including a bank) that provides services, including financial services, to consumers. In order for a decision on a complaint to be made, you need to know how to properly file it.
Instructions
Step 1
Briefly, without unnecessary emotions, state the essence of the claim (what, where, when and under what circumstances happened). For example, the wording: “In your department, the employee who served me was rude to me. Please understand”will be wrong. Correct wording: “Today, December 13, 2011, at branch N455, the operator Petrova AA, who served me, was unfriendly and allowed herself harsh appeals to me. I ask you to take action against this bank employee. I ask you to inform me of the decision in writing within the time limits established by the legislation, at the address: 180025, Pskov, Yubileinaya street, house 50, apartment 228.
Step 2
In the complaint, clearly state your requirements, for example, about recalculating the amount of debt, punishing an employee, etc. This will significantly reduce the time it takes to deal with your complaint, which will allow you to get a concrete decision on it in a shorter time frame.
Step 3
If the bank to which you want to file a claim does not have a special form for it, then state the complaint in any form, indicating your full name, passport details, actual address of residence and mobile phone number.
Step 4
In the complaint, also indicate the way in which you want to receive the results of its consideration. For example, by phone or by mail.
Step 5
If you have any documents that confirm the illegality of the work of bank employees, be sure to attach copies of them to your claim.
Step 6
Having written the claim, ask the operator to certify it and provide you with a copy. This is necessary so that you can track the progress of this document at various stages of its consideration.
Step 7
If the teller refuses to accept a complaint from you, send it by registered mail with a return receipt requested.
Step 8
To avoid confusion, try to write your claim in legible, large handwriting.
