The popularity of online stores has reached its peak, now almost everyone chooses the necessary thing with the help of reviews and reviews on the network, whether it be household appliances, a mobile phone or clothes. Due to the increased demand, so is the supply, as well as the fraud associated with online shopping. Quite often, misunderstandings arise: when the money for the order has been paid, but the goods have not been delivered.
Instructions
Step 1
It is not so easy to get money back for a made order. Payment cards are most often used when paying, and the cancellation of the payment can take several months. The likelihood that after the end of the cancellation procedure, the funds will return to the owner's account is not so great.
Step 2
First of all, visit the bank whose card you used when paying for the goods. Write a statement to protest the withdrawal from the card account of funds, indicating the date of payment, the amount of payment and the approximate time, as well as the reason for protesting the operation. The more data you can specify, the easier it will be to solve your problem, so try to find an invoice, which is often sent to the customer by managers of online stores by e-mail as confirmation of order acceptance and payment.
Step 3
After that, the bank will send a request to the payment system, submitting a client's application, and a dispute settlement will begin, which can last from one to three months. If, after the expiration of the term, the money is not returned to the account, then the proceedings ended not in your favor and the bank will perceive this as an unlawful opposition to the operation. This is fraught with additional payment for bank services.
Step 4
If you decide to refuse a paid and already received order, then you need to deal with the seller of the goods or services. Each merchant will set a time frame within which rejections are accepted. As a rule, it is 1-2 weeks.
Step 5
If you try to return the money for the order after the deadline, then difficulties may arise. In any case, you need to write a letter asking for a refund and send it to the seller. If the seller considers that your application for a refund is legitimate, then the money can be credited to the internal user account of the online store to pay for future purchases, or returned to the card account, withholding the cost of delivery of the goods in the event that it does was delivered. Refunds are usually issued within two weeks.
Step 6
Try not to pay with payment cards for the purchase of goods on dubious sites on the network in order to avoid problems.
